Independent estate agency with local values, a national presence and a pro-active approach.
Right from the start, Lynda Hearne and Lyndon Le Boutillier set out to change people’s perceptions of estate agents; to prove that friendliness and professionalism can go hand in hand; to be open and straightforward and always ready to help; be responsive and accountable and live up to every promise they make. In short, to take the usual stresses and strains out of buying and selling and make the whole process as simple and straightforward as you’ve a right to expect. This dynamic couple worked hard and immersed themselves in their business and since then, all aspects of the local community.
As committed Christians, they believe their clients deserve a standard of service which is both ethical and effective. “We always endeavour to understand our client’s real needs and fulfil them in the way they’ve every right to expect. And we expect them to judge us on how well we achieve these aims.” Of course, sometimes mistakes get made and transactions are not always as smooth as they would like, but both Lynda and Lyndon are always at the end of a phone and they do their best to help their clients, or anyone who is buying and selling a home.
Since the opening of Hearnes in 1996, Lynda and Lyndon were soon married and blessed with the arrival of 4 children. As the company began to grow they opened their second office in Ferndown, followed by their Ringwood Branch. They employed staff who also believed in their ethos of friendly and professional service. Their strap line, ‘where service counts’ underpins everything they do. Over time, Hearnes have become high-street market leaders with the staff becoming part of the communities they serve. Staff retention is high, so a familiar face will always be behind one of our doors! Many staff have been with the company since its early days so have excellent local knowledge of the area and most houses!
Anthony Holtom and Sally Gravener, bought into the company in 2009 as shareholders, becoming directors. With years of industry experience and extensive knowledge of the area they took over the running of the Ringwood Office.
The four Directors took the business form strength to strength and Sally re-opened the Bournemouth office in 2013 and when Hearnes acquired Alan Cosgrove Estate Agents in Wimborne in 2014, Mark Stylianou joined as a Shareholder and Director. James Hadley-Clift was promoted to Director of Ferndown branch in 2015, followed in 2016 with Lynda and Lyndon heading up their new Poole office which incorporated Residential Sales with Land & New Homes.
All Directors personally, and as a business, buy from and use local companies in almost every instance. Hearnes are proud to be able to give back to their communities by sponsoring many charities, business’ and schools, including; The Ringwood and Ferndown Schools, Ringwood and Ferndown Carnivals, The New Forest Show, The Ellingham Show, Junior Tennis at The David Lloyd Sports and Leisure Club and the West Hants Club, The Rotary Club of Ringwood, Broadstone Cricket Club, Greenfield Junior Football Club, Team Max Charity, Salterns Alliss Merlo, British Legion, British Pedal Car Grand Prix and 1st Poulner Scouts.
Hearnes have grown since their humble beginnings and now their oval boards can be seen all over the area. Their core principals have not changed with their aim of providing honest, professional and friendly service. Agency is about dealing with people and helping them through one of their biggest purchases they will make. At Hearnes we value and respect our clients and the joy of seeing happy homeowners is a real delight to us.